Frequently Asked Questions

Once your order is shipped, you will receive an email and SMS with tracking details. You can also track your order by logging into your account and visiting the "My Orders" section, or by using the tracking number on our website.

Standard frames are processed within 1-2 business days. Prescription lenses require 2-4 business days for crafting. Custom orders may take 5-7 business days. You will receive a notification when your order ships.

Orders can be modified within 24 hours of placement, provided they haven't been processed for shipping. Contact our support team immediately with your order number to request changes. After 24 hours or once processed, modifications are not possible.

Delivery timelines vary depending on your location. Please check the Delivery Availability checker on the product page using your pincode for live estimates and courier information.

You can enter your 6-digit delivery pincode directly in the "Delivery Availability" checker on any product page to check serviceability.

Currently, we only ship within India. We are working on expanding our shipping capabilities to international destinations. Subscribe to our newsletter for updates on international shipping availability.

We accept all major payment methods including credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, and popular wallets (Paytm, PhonePe, Amazon Pay). All payments are securely processed through Razorpay.

No, we currently do not offer Cash on Delivery. All orders must be paid online through our secure payment gateway. This ensures faster processing and allows us to maintain competitive pricing.

Absolutely. We use Razorpay, a PCI-DSS compliant payment gateway, to process all transactions. We never store your card details on our servers. Your payment information is encrypted and processed securely.

We offer a 3-day exchange window from successful delivery for eligible products in original condition. Customized lens orders, promotional purchases, BOGO orders, and international orders are excluded. See our Return, Refund & Exchange Policy for full details.

Submit an exchange request via our Return/Exchange Request process with your full name, email, contact number, and order number (including #). Requests are reviewed within 24–48 hours. Approved requests receive return instructions via email, SMS, or WhatsApp.

Eligible exchanges may take approximately 10–15 working days after the original product is received and approved. Promotional, discounted, and offer-based purchases are not eligible. View exchange process.

Most frames in our collection can accommodate prescription lenses. However, certain rimless or semi-rimless designs may have limitations based on your prescription power. Our opticians will guide you on suitable options during your consultation.

We offer a wide range of lens options including single vision, bifocal, progressive lenses, photochromic lenses, polarized sunglasses lenses, and blue-light blocking lenses. Our in-house lab ensures precision crafting for all lens types.

Standard prescription lenses are crafted within 2-4 business days. Complex prescriptions or specialized coatings may take longer. Our in-house laboratory allows us to maintain quality while ensuring reasonable turnaround times.

Yes, we offer comprehensive eye examinations by qualified optometrists at our store at 179, Rangaswamy Temple St, Balepete, Chickpet, Bengaluru, Karnataka 560053, India. You can book an appointment through our website or call us directly. Regular eye exams are recommended every 1-2 years.

Our store at 179, Rangaswamy Temple St, Balepete, Chickpet, Bengaluru, Karnataka 560053, India is open Monday to Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 5 PM. We are closed on major public holidays. Walk-ins are welcome, but appointments are recommended for eye examinations.

Yes, we provide frame adjustments, minor repairs, and cleaning services for eyewear purchased from us. Visit our store with your glasses, and our team will ensure they fit perfectly and function optimally.