Transparency, customer support, and clear policies for every order.
At ABHIMAN OPTICIANS, we strive to provide quality products and a smooth shopping experience. If you face any issue with your order, please review the following policy carefully before submitting a request.
We offer a 3-day exchange window from the date of successful delivery for eligible products purchased through our website. Customers requesting an exchange must ensure that the product is returned in its original condition along with all items originally supplied with the order.
Please note that exchanges are subject to inspection and approval by our quality team.
Requests may be declined under the following circumstances:
All returned merchandise will undergo a quality assessment before any further action is initiated.
Most orders are prepared and dispatched within 48 hours of successful order confirmation.
Estimated delivery timelines generally range between 2 to 10 working days, depending on the customer's location and courier service availability.
Please note:
We understand that customers may occasionally require a different size, style, or alternative product.
While exchange support is available for eligible products, customers should be aware that the exchange process requires additional verification, logistics coordination, and quality checks.
As a result:
To submit an exchange request:
Once submitted:
Eligible products may qualify for an exchange subject to the following terms:
Products must be shipped within the specified timeframe after approval.
Refund-related requests are handled according to the conditions below.
Customers may be offered:
Customers may choose to receive a Credit Note for the approved amount.
The Credit Note:
Customers may choose an alternate product instead of a refund where applicable.
Please note:
A Credit Note functions as a store value voucher that can be used for future purchases on the website.
Credit Notes:
If you receive an incorrect item or a product with a manufacturing defect:
After verification:
Replacement delivery generally occurs within 3–5 working days after approval.
If your shipment arrives with visible signs of tampering, damage, or interference:
Failure to report package tampering promptly may limit our ability to investigate the issue with logistics partners.
ABHIMAN OPTICIANS reserves the right to cancel any order under exceptional circumstances including:
Where applicable, refunds for canceled orders will generally be initiated within 2–3 working days through the original payment method.
Customer-requested cancellations may be subject to applicable convenience charges, particularly where order processing has already begun.
Prescription lenses and customized lens products are manufactured according to customer-selected specifications.
Therefore:
Customers are advised to carefully verify all prescription details before placing an order.
The following orders are generally excluded from return, exchange, and refund eligibility:
Once promotional pricing has been applied, standard exchange and refund benefits may no longer apply.
Orders placed under Buy One Get One promotions are governed by separate conditions.
Unless otherwise stated:
In cases involving verified defects, replacement of the originally supplied product may be considered according to applicable review procedures.
International purchases are generally not eligible for:
Where a customer wishes to proceed with a return request, shipping arrangements must be made independently by the customer.
Any approved settlement shall only be considered after successful receipt and inspection of the returned merchandise.
Customers are responsible for:
If an incorrect product is shipped back by the customer, ABHIMAN OPTICIANS shall not be responsible for any resulting delays, losses, or processing issues.
Shipping terms include:
Customized lens orders may require an additional 2–5 working days before dispatch.
If tracking information shows a shipment as delivered but the customer has not received the order:
All offers, discounts, campaigns, and promotional benefits:
Additional conditions may apply depending on the promotion.
To help us investigate any issue efficiently:
If a product appears physically damaged, incomplete, defective, or materially different from the ordered item, customers should notify us immediately with supporting evidence.
Failure to provide timely information may impact claim eligibility.
ABHIMAN OPTICIANS continuously works to provide a reliable shopping experience while protecting customers and maintaining fair usage policies.
We reserve the right to review, approve, reject, modify, or investigate any return, exchange, refund, cancellation, or compensation request based on product condition, supporting evidence, order history, operational feasibility, and policy compliance.
By placing an order through our website, customers acknowledge and agree to the terms outlined in this policy.